The performance issues experienced with the management API, transcoding services, and upload have been resolved. The evidence at hand suggests that a DoS (denial-of-service) attack was the cause. All services are now working as expected.
Posted Oct 21, 2023 - 20:15 CEST
Monitoring
We have applied a fix and are monitoring performance.
Posted Oct 21, 2023 - 19:48 CEST
Identified
We have identified the issue and are working on a resolution.
Posted Oct 21, 2023 - 19:30 CEST
Investigating
We are currently investigating an issue with the degradation of our upload, encoding/transcoding services, and Management API performance. Player and content delivery is not affected. We will provide updates as the engineering team delivers them.
Posted Oct 21, 2023 - 19:22 CEST
This incident affected: VP Player (Video and audio upload, Transcoding & Processing, Content Management API, Content Management Dashboard).